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Echo Show 8 (2nd Gen, 2021 release) | HD smart display with Alexa and 13 MP camera | Charcoal
Sustainability features
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Return this item for free
We offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy.
Learn more about free returns.- Go to your orders and start the return
- Select your preferred free shipping option
- Drop off and leave!
Bundles with this item
Purchase options and add-ons
- Alexa can show you even more - 8” HD touchscreen, adaptive color, and stereo speakers bring entertainment to life. Make video calls with a 13 MP camera that uses auto-framing to keep you centered.
- Stay in frame - Make video calls with a new camera that frames and centers automatically. Simply ask Alexa to call your contacts.
- Make life easier at home - Glance at your calendars and reminders. Get daily recipe ideas and cook along hands-free with step-by-step instructions. Use your voice to set timers, update lists, and see news or traffic updates.
- Manage your smart home - Look in when you're away with the built-in camera. Control compatible devices like cameras, lights, and more using the interactive display, your voice, or your motion.
- Be entertained - Enjoy TV shows and movies in HD and stereo with Prime Video, Netflix, and more. Or ask Alexa to stream Amazon Music, Apple Music, or Spotify.
- Put your memories on display - Use Amazon Photos to turn your home screen into a digital frame. Adaptive color helps your favorite photos look great in any light.
- Designed to protect your privacy - Amazon is not in the business of selling your personal information to others. Built with multiple layers of privacy controls including a mic/camera off button and a built-in camera shutter.
Smart home devices for you
- Smart Lighting
- Security Cameras
- Plugs and outlets
- Vacuums
- Smart locks
- Wifi and Networking
"Alexa, turn on the lights."
Control the lights with your voice.
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- Sustainability features for this product
Sustainability features
This product has sustainability features recognized by trusted certifications.Carbon impactCarbon emissions from the lifecycle of this product were reduced compared to similar products or previous models.As certified byReducing CO2
The Reducing CO2 label applies to products certified by the Carbon Trust, that are lowering their carbon emissions year after year for the full lifecycle of the product. The Carbon Trust was formed in 2001 and introduced the world’s first carbon label in 2007. It produces its certifications to global leading and independently verified standards. The Carbon Trust has a mission to accelerate the move to a sustainable, low carbon economy. - Sustainability features for this product
Sustainability features
This product has sustainability features recognized by trusted certifications.Carbon impactCarbon emissions from the lifecycle of this product were reduced compared to similar products or previous models.As certified byReducing CO2
The Reducing CO2 label applies to products certified by the Carbon Trust, that are lowering their carbon emissions year after year for the full lifecycle of the product. The Carbon Trust was formed in 2001 and introduced the world’s first carbon label in 2007. It produces its certifications to global leading and independently verified standards. The Carbon Trust has a mission to accelerate the move to a sustainable, low carbon economy. - Sustainability features for this product
Sustainability features
This product has sustainability features recognized by trusted certifications.Carbon impactCarbon emissions from the lifecycle of this product were reduced compared to similar products or previous models.As certified byReducing CO2
The Reducing CO2 label applies to products certified by the Carbon Trust, that are lowering their carbon emissions year after year for the full lifecycle of the product. The Carbon Trust was formed in 2001 and introduced the world’s first carbon label in 2007. It produces its certifications to global leading and independently verified standards. The Carbon Trust has a mission to accelerate the move to a sustainable, low carbon economy.
Top Brand: Amazon
you stay in the loop |
Ask Alexa to
Alexa can show you to-do lists and appointments, along with updates from your favorite news sources. Check the weather and traffic as you head out the door, see how your favorite team did last night, or cook along with step-by-step recipes. |
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you’re away |
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All right here. |
Alexa for Kids
|
Designed to protect your privacyAlexa and Echo Show devices are built with multiple layers of privacy protection. From the mic/camera off button and built-in camera shutter to the ability to delete your voice recordings, you have transparency and control over your Alexa experience. Learn more about Alexa privacy. |
Simple to set up and use
using Echo Show 8.
weather, news, and more.
Every day is an earth day
You don't have to be an environmental scientist to make sustainable choices. We considered sustainability in the design of this Echo device. Here's how:
Materials
10% post-consumer recycled plastics
100% post-consumer recycled fabric
50% post-consumer recycled plastic in power adapter
Clean Energy
Amazon is building new wind and solar farms to produce clean energy equivalent to the electricity used by this device.
Device Packaging
98% of this device’s packaging is made of wood fiber-based materials from responsibly managed forests or recycled sources.
Low Power Mode
To reduce its energy consumption, this device will enter Low Power Mode when it is idle.
Energy Dashboard
Understand the energy usage of select Echo and Alexa-connected devices with the energy dashboard in the Alexa app. Learn more here.
Part With Purpose
There may come a time when you want to trade in or recycle your device. Explore options with Amazon Second Chance.
Compare Echo Show devices
Price | From: $89.99 | From: $149.99 | From: - | From: $279.99 |
Ratings | 4.4 out of 5 stars (44,002) | 4.5 out of 5 stars (19,347) | 4.5 out of 5 stars (52,317) | 4.5 out of 5 stars (18,469) |
Alexa built in |
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Fire TV built in |
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Screen | 5.5" with 960 x 480 resolution | 8.0" with 1280 x 800 resolution | 10.1” with 1280 x 800 resolution | 15.6" with 1920 x 1080 resolution |
Release Year | 2023 | 2023 | 2021 | 2021 |
Motion |
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Speakers | 1 x 1.7“ | 2x2.0” neodymium stereo speakers with passive bass radiator | 2 x 1.0” tweeters + 3.0” woofer | 2 x 1.6“ |
Camera | 2 MP | 13 MP with auto-framing | 13 MP with auto-framing | 5 MP |
Visual ID personalization |
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Built-in Zigbee smart home hub |
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Wall mountable |
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Microphone Arrays | 3 | 4 | 4 | 6 |
Dimensions | 5.8”W x 3.6”D x 3.2”H | 7.9”W x 5.4”H x 3.9”D | 9.9”W x 9”H x 6.7”D | 15.5"W x 9.9"H x 1.4"D |
Technical details
Echo Show 8
Size |
7.9”x 5.4”x 3.9” (200mm x 135mm x 99mm) |
Weight |
36.6 oz (1037 grams) Actual size and weight may vary by manufacturing process. |
Display |
8.0” touch screen |
Camera |
13 MP camera with built-in shutter (Photo quality/size may vary) |
WiFi connectivity |
Dual-band Wi-Fi supports 802.11a/b/g/n/ac Wi-Fi networks. Does not support connecting to ad-hoc (or peer-to-peer) Wi-Fi networks. |
Bluetooth connectivity |
Advanced Audio Distribution Profile (A2DP) support for audio streaming from your mobile device to Echo Show 8 or from Echo Show 8 to your Bluetooth speaker. Audio/Video Remote Control Profile (AVRCP) for voice control of connected mobile devices. Hands-free voice control is not supported for Mac OS X devices. Bluetooth speakers requiring PIN codes are not supported. |
Audio |
2.0” (52 mm) neodymium speakers with passive bass radiator. |
System requirements |
Echo Show 8 comes ready to connect to your WiFi. The Alexa app is compatible with Fire OS, Android, and iOS devices and also accessible via your web browser. Supported operating systems. Certain skills and services may require subscription or other fees. |
Setup technology |
Amazon WiFi simple setup enables customers to connect smart devices to their WiFi network in a few easy steps. WiFi simple setup is another way Alexa is always getting smarter. Learn more about frustration-free setup. |
Processor |
MediaTek MT 8183 |
Accessibility features |
To enable features that personalize Alexa to your abilities, go to Settings → Accessibility. |
Warranty and Service |
1-year limited warranty and service included. Optional 1-year, 2-year, and 3-year extended warranty available for U.S. customers sold separately. Use of Echo Show 8 is subject to these terms. |
Included in the Box |
Echo Show 8, Glacier White power adapter (30W)/cable (4.9 ft.) and quick start guide. |
Generation |
Echo Show 8 (2nd Gen) - 2021 release |
Privacy Features |
Wake word technology, streaming indicators, microphone/camera off button, built-in camera shutter, the ability to view and delete your voice recordings, and more. Visit the Alexa Privacy Hub to explore how Alexa and Echo devices are designed to protect your privacy. |
Language |
Alexa speaks English and Spanish |
Alexa Skills & Features |
Alexa makes your life easier, more meaningful, and more fun by letting you voice control your world. Alexa can help you get more out of the things you already love and discover new possibilities you've never imagined. Discover and learn what Alexa can do. |
Software Security Updates |
This device receives guaranteed software security updates until at least four years after the device is last available for purchase as a new unit on our websites. Learn more about these software security updates. If you already own an Amazon Echo, visit Manage Your Content and Devices for information specific to your device. |
Smart Home Device Compatibility |
WiFi, Bluetooth Low Energy Mesh, and Matter |
Amazon Sidewalk |
A shared network that helps compatible devices work better at home and beyond the front door. If wifi is lost, Sidewalk enables certain devices to stay connected. Also, Sidewalk helps devices like water sprinklers and pet locators work over longer distances. Sidewalk uses a small portion of your internet bandwidth to provide these benefits to you and your neighbors via Sidewalk Bridges (participating Echo and Ring devices), and is turned on for your device unless you have previously turned off the setting. You can turn off Sidewalk at any time. Learn more about Sidewalk. |

Sustainability features
This product has sustainability features recognized by trusted certifications.
Carbon emissions from the lifecycle of this product were reduced compared to similar products or previous models.
Videos
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers find the Echo Dot useful and impressive. They appreciate its functionality, sound quality, ease of use, and clear picture quality. The device integrates seamlessly with their home and ring cameras, adding convenience and peace of mind. Many customers like the screen size, echo show, and music playback. However, opinions vary on whether it's good value for money.
AI-generated from the text of customer reviews
Customers appreciate the product's functionality and design. They find it useful, with impressive features and seamless integration with their smart home. Some mention that YouTube works well with Alexa and the Echo Show 8 is a great piece of hardware.
"...change this. I am not changing my 5+ rating because it’s very worth it.!!! 🩷..." Read more
"...It literally took 2 minutes or less to set up and it has been working beautifully since we got it. NONE of the issues that the initial one had...." Read more
"...I did and spoiler alert, it is worth it, kinda. Positives: - The new camera features are great...." Read more
"...It also hooks up to our cameras. Sounds is great and so is the screen quality. Easy to use and keeps me updated." Read more
Customers appreciate the sound quality of the digital device. The speakers do an excellent job filling the room with rich sound. The volume range is impressive, allowing for comfortable listening at lower levels. The Echo can hear and recognize voice from quite some distance away. The high-definition screen, stereo speakers, and the power of Alexa have made her responses get voice intonation correct.
"...house and I have it playing on all my devices at once, it’s like surround sound. I have one in every room of the house and so does my mother...." Read more
"...up ALL of my smart devices throughout my home and the sound quality is pretty great!..." Read more
"...The sound quality improved over the previous gen, I think, but I would say its marginal if that, not enough to even be sure it did...." Read more
"...I love it! It also hooks up to our cameras. Sounds is great and so is the screen quality. Easy to use and keeps me updated." Read more
Customers appreciate the digital device's ease of use. They find it straightforward to set up and use, with seamless integration between smart home brands. The Echo Show 8 effortlessly manages various aspects of daily life, adding convenience and peace of mind. It can be configured to suit personal preferences, improving quality of life for some. However, some customers feel the kids mode is lacking in key areas.
"...It’s a little scary. It is very easy to use. I’ve even taught my mother how to use it and even taught her how to call for help if needed...." Read more
"...It literally took 2 minutes or less to set up and it has been working beautifully since we got it. NONE of the issues that the initial one had...." Read more
"...Sounds is great and so is the screen quality. Easy to use and keeps me updated." Read more
"...It feels a bit over engineered and not well thought out when it comes to the OS. Maybe that will get ironed out with some updates in the future...." Read more
Customers appreciate the Echo Show 8's vivid and clear display. They find it perfect for watching videos, photos, and displaying their favorite photos. The large screen makes it easier to view the camera or any notifications from the device.
"...It has the perfect amount of brightness to it, and it’s easy to see. Thank you so much Amazon for this product...." Read more
"...Set up manual minimal, easy to read Size of unit was great, display is clear Initial set up was easy...." Read more
"...So the screen is very nice and more responsive than my previous model (the echo show 10 2nd gen.)..." Read more
"...With its vibrant display, powerful speakers, and Alexa integration, it enhances your smart home experience, keeps you connected, and offers endless..." Read more
Customers appreciate the Echo Dot's screen size. They find it clear and spacious, perfect for any space. The 8-inch display is ideal for viewing recipes and watching short videos.
"...Set up manual minimal, easy to read Size of unit was great, display is clear Initial set up was easy...." Read more
"...The large display ensures that everyone can be seen clearly during video chats, adding a personal touch to long-distance conversations...." Read more
"...The size is great as it eis asy to see but not overly large to be in the way...." Read more
"This is a good size. Looks nice." Read more
Customers enjoy the music playback on the digital device. They can stream music from their favorite streaming platforms like Amazon Music, Spotify, and Apple Music. The rich audio experience enhances listening and video calls with exceptional quality. It can be used as a speaker for music or as a screen for video calling. However, some find the Nest Hub Max better for music and videos, as it has more services.
"...She loves listening to music as I do. Lately with all these Alexa commercials it changes my TV without even asking it to...." Read more
"...Enjoy music from your favorite streaming platforms like Amazon Music, Spotify, and Apple Music...." Read more
"...that you won't get access to all the seasons, the streaming Apps options in the device are limited...." Read more
"...But this is way more than that. You can ask it to play your favorite music on Spotify. It can pull up your playlists instantly...." Read more
Customers appreciate the Echo Show's integration with Alexa. They like being able to access Alexa, stream music, view photos, and control it through the Alexa app on their phones. They also mention that more devices are compatible with Alexa than Google Assistant and they appreciate the ability to control it through the Alex app on their phones.
"...With its vibrant display, powerful speakers, and Alexa integration, it enhances your smart home experience, keeps you connected, and offers endless..." Read more
"...Plus, more devices are compatible with Alexa than with Google Assistant...." Read more
"...make quite a few video calls, then this new Show 8 is probably worth the upgrade...." Read more
"...for light and it plays music at night, he still plays on it and asks Alexa questions, overall we absolutely love this product...." Read more
Customers have mixed opinions about the value for money of the digital device. Some find it offers exceptional value and functionality, making it a solid purchase and investment. Others feel it's a waste of money, needs an update, and the range of Alexa apps is underwhelming in variety and quality compared to other virtual assistants.
"...I got this for a good price on an Amazon deal, so I placed a rather large (expensive) order to start the transition of fully integrated "smart" home...." Read more
"...On the expensive side but do not think you could get anything cheaper than has such good quality" Read more
"...or staying connected with loved ones, the Echo Show 8 is the perfect companion for a more connected and convenient lifestyle." Read more
"...While the price may be a bit higher than other Echo devices, the enhanced features make it well worth the investment...." Read more
Reviews with images

I love my Echo Show 8 but lately…
Top reviews from the United States
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- Reviewed in the United States on December 8, 2024Color: Glacier WhiteConfiguration: Device OnlyVerified PurchaseI love my echo show 8. I also bought one for my mother that’s 97 years old after nearly losing her last year. She loves her independence at home. It helps keep her safe and up with the daily news and so much more. She loves listening to music as I do.
Lately with all these Alexa commercials it changes my TV without even asking it to. When it hears the commercial say Alexa it will change the channel or do things like playing different songs.. I know they are trying to sell these especially during Christmas time but…
I have to turn off the sound as you can see in the picture theres a red line on the bottom when I’m watching a show that I don’t want to be Interrupted, and that is a real problem also because I have them hooked to my Blink outdoor camera system. I have to turn the voice part off when I’m watching television because it’ll change my channels on my fire TV. If the one in the living room is off where I’m watching TV..the one in the kitchen always answers it when it hears the TV say Alexa. There’s got to be other ways for these commercials.
Yes it has made a big positive difference in my life, A wonderful difference. I love listening to music, especially when I am cleaning house and I have it playing on all my devices at once, it’s like surround sound. I have one in every room of the house and so does my mother. It’s amazing. The connectivity is OK except when there’s bad weather and there is an internet outage, which we have often in Texas. It’s a little scary.
It is very easy to use. I’ve even taught my mother how to use it and even taught her how to call for help if needed. She can even call me and I can see her face-to-face. This has helped her and her independence in staying home by herself. The picture quality is great. The voice recognition I really don’t know, it does respond to my grandchildren also. Which they love some of the games on it, especially playing against other users and naming a song title or artist. I’m not sure what it’s called. It has the perfect amount of brightness to it, and it’s easy to see.
Thank you so much Amazon for this product. It has really saved my mom and I. Especially when I had a stranger try to break into my home. I had photos and videos to show the police. They did catch the ones responsible which was a big relief.
Besides the Alexa commercials, I highly recommend it. It’s not like the Alexa commercials come on every hour or so. It’s almost every 15 or 20 minutes on live TV. Especially during Thanksgiving and Christmas. Please help change this.
I am not changing my 5+ rating because it’s very worth it.!!! 🩷
5.0 out of 5 starsI love my echo show 8. I also bought one for my mother that’s 97 years old after nearly losing her last year. She loves her independence at home. It helps keep her safe and up with the daily news and so much more. She loves listening to music as I do.I love my Echo Show 8 but lately…
Reviewed in the United States on December 8, 2024
Lately with all these Alexa commercials it changes my TV without even asking it to. When it hears the commercial say Alexa it will change the channel or do things like playing different songs.. I know they are trying to sell these especially during Christmas time but…
I have to turn off the sound as you can see in the picture theres a red line on the bottom when I’m watching a show that I don’t want to be Interrupted, and that is a real problem also because I have them hooked to my Blink outdoor camera system. I have to turn the voice part off when I’m watching television because it’ll change my channels on my fire TV. If the one in the living room is off where I’m watching TV..the one in the kitchen always answers it when it hears the TV say Alexa. There’s got to be other ways for these commercials.
Yes it has made a big positive difference in my life, A wonderful difference. I love listening to music, especially when I am cleaning house and I have it playing on all my devices at once, it’s like surround sound. I have one in every room of the house and so does my mother. It’s amazing. The connectivity is OK except when there’s bad weather and there is an internet outage, which we have often in Texas. It’s a little scary.
It is very easy to use. I’ve even taught my mother how to use it and even taught her how to call for help if needed. She can even call me and I can see her face-to-face. This has helped her and her independence in staying home by herself. The picture quality is great. The voice recognition I really don’t know, it does respond to my grandchildren also. Which they love some of the games on it, especially playing against other users and naming a song title or artist. I’m not sure what it’s called. It has the perfect amount of brightness to it, and it’s easy to see.
Thank you so much Amazon for this product. It has really saved my mom and I. Especially when I had a stranger try to break into my home. I had photos and videos to show the police. They did catch the ones responsible which was a big relief.
Besides the Alexa commercials, I highly recommend it. It’s not like the Alexa commercials come on every hour or so. It’s almost every 15 or 20 minutes on live TV. Especially during Thanksgiving and Christmas. Please help change this.
I am not changing my 5+ rating because it’s very worth it.!!! 🩷
Images in this review
- Reviewed in the United States on October 27, 2022Color: Glacier WhiteConfiguration: Device OnlyVerified PurchaseI was anxiously awaiting the delivery of my Echo Show 8. I got this for a good price on an Amazon deal, so I placed a rather large (expensive) order to start the transition of fully integrated "smart" home. This order included 12 smart recessed lights, 18 smart light bulbs and this device that I was hoping would pull everything together and allow me to be "hands free" and enjoy all the wonderful things I've heard the echos have to offer. We had issues with it right out of the box, sadly. I will list the pros and cons:
Pros:
Great price( amazon deal), fast delivery, well packaged
Set up manual minimal, easy to read
Size of unit was great, display is clear
Initial set up was easy.
Synced my other smart devices easily.
Cons:
•Voice recognition has not worked at all, ever so I am unable to "talk" to Alexa. Which really bummed me out. I pictured cleaning my kitchen, requesting some wholesome music for the entire family, "Alexa, play WAP" 🤣 ok, maybe a different choice then "Alexa, play Jason Mraz." ... nothing. Of course I also signed up for unlimited Amazon music so that I could hear the actual song I wanted and be the Dj of my house when the mood struck.
I attempted to set up our profiles, first starting with the voice recognition. I must've turned that 🎤 off and on 50x trying to figure out this thing. I started to feel like maybe it was "user error" and I was missing something. So, I "googled" ( which is obviously a verb this day in age) troubleshooting options and I tried EVERYTHING it suggested to no avail. I noticed my bar light was orange which suggests connectivity issues, so I went down that troubleshooting path...nothing. I restarted my router, I made sure i was on 2.4gHz not the 5gHz (though it had issues even staying on that frequency) despite my internet connection reading "excellent".I strategically went through every possible avenue I could to attempt to correct the issues and ended up spending HOURS ( literally 10 hours) attempting to troubleshoot. I factory reset it probably 8-10 times. Literally nothing worked.
• Screen calibration is slightly off and slow to respond. It didn't matter if I touched it lightly, with gentle pressure, a quick tap or a long firm press...it wouldn't register and was delayed 99% of the time.
• Has a mind of its own. I would select a screen, for instance, a receipe ...it would initially open then within seconds close out and go to a different screen. Maybe it was catching up with the previous 10 request I had tapped on the screen, but weird that it did that only after my last selection and I had not selected what it was closing out and opening up.
• Speakers aren't great. Kind of muted sounding. I only know this because the only way I was ever able to use it was through Alexa app on my phone.
I did also contact chat support through Amazon and when it suggested all of the same things I had been trying repeatedly I just decided I was not going to continue in this maddening process. So, I finally gave in after less than 24 hours with this thing and requested a return. I was only able to return it for a refund, not return for a replacement. Which, is fine with me..I am researching older models. So, today I have it all packaged up and am anxiously awaiting my UPS pickup so I can receive my Amazon credit. I may go with a previous version of the Echo. I'm not totally against it...I may have just had a 🍋 because there are those in every bunch. However, if the 2nd one doesn't work out, I will just be keeping my home smart devices controlled on my phone and purchase smart speakers to install throughout my house so I can jam out and just print my recipes the old fashioned way 🤣 or use my awesome JBL flip that has NEVER let me down. For my lights, I may have to go with an oldie, but a Goldie "The Clapper".
At THIS point in time I 100% would NOT recommend this item. However, once I order a different one I may have a change of 💙
Update: 11/2/22
I reorderd the same echo show and recieved it. I know, I know what was I thinking!! The first one I had received was obviously a 🍋after receiving the 2nd device I ordered. It literally took 2 minutes or less to set up and it has been working beautifully since we got it. NONE of the issues that the initial one had. I'm glad I went with the same model and trusted my gut that the previous one was just a faulty device. It picks up ALL of my smart devices throughout my home and the sound quality is pretty great! Not quite JBL or Bose Bluetooth speaker quality, but WAY better than I had anticipated. I am super happy with my purchase and my kids are fighting over who gets to choose the next song. I told them cleaning the house/ their room is ALWAYS better with loud music. So far....its working to get them to clean their rooms without complaining about it! 🤣
5.0 out of 5 starsI was anxiously awaiting the delivery of my Echo Show 8. I got this for a good price on an Amazon deal, so I placed a rather large (expensive) order to start the transition of fully integrated "smart" home. This order included 12 smart recessed lights, 18 smart light bulbs and this device that I was hoping would pull everything together and allow me to be "hands free" and enjoy all the wonderful things I've heard the echos have to offer. We had issues with it right out of the box, sadly. I will list the pros and cons:HUGE disappointment...updated to 5 STARS after receiving a different device!!!
Reviewed in the United States on October 27, 2022
Pros:
Great price( amazon deal), fast delivery, well packaged
Set up manual minimal, easy to read
Size of unit was great, display is clear
Initial set up was easy.
Synced my other smart devices easily.
Cons:
•Voice recognition has not worked at all, ever so I am unable to "talk" to Alexa. Which really bummed me out. I pictured cleaning my kitchen, requesting some wholesome music for the entire family, "Alexa, play WAP" 🤣 ok, maybe a different choice then "Alexa, play Jason Mraz." ... nothing. Of course I also signed up for unlimited Amazon music so that I could hear the actual song I wanted and be the Dj of my house when the mood struck.
I attempted to set up our profiles, first starting with the voice recognition. I must've turned that 🎤 off and on 50x trying to figure out this thing. I started to feel like maybe it was "user error" and I was missing something. So, I "googled" ( which is obviously a verb this day in age) troubleshooting options and I tried EVERYTHING it suggested to no avail. I noticed my bar light was orange which suggests connectivity issues, so I went down that troubleshooting path...nothing. I restarted my router, I made sure i was on 2.4gHz not the 5gHz (though it had issues even staying on that frequency) despite my internet connection reading "excellent".I strategically went through every possible avenue I could to attempt to correct the issues and ended up spending HOURS ( literally 10 hours) attempting to troubleshoot. I factory reset it probably 8-10 times. Literally nothing worked.
• Screen calibration is slightly off and slow to respond. It didn't matter if I touched it lightly, with gentle pressure, a quick tap or a long firm press...it wouldn't register and was delayed 99% of the time.
• Has a mind of its own. I would select a screen, for instance, a receipe ...it would initially open then within seconds close out and go to a different screen. Maybe it was catching up with the previous 10 request I had tapped on the screen, but weird that it did that only after my last selection and I had not selected what it was closing out and opening up.
• Speakers aren't great. Kind of muted sounding. I only know this because the only way I was ever able to use it was through Alexa app on my phone.
I did also contact chat support through Amazon and when it suggested all of the same things I had been trying repeatedly I just decided I was not going to continue in this maddening process. So, I finally gave in after less than 24 hours with this thing and requested a return. I was only able to return it for a refund, not return for a replacement. Which, is fine with me..I am researching older models. So, today I have it all packaged up and am anxiously awaiting my UPS pickup so I can receive my Amazon credit. I may go with a previous version of the Echo. I'm not totally against it...I may have just had a 🍋 because there are those in every bunch. However, if the 2nd one doesn't work out, I will just be keeping my home smart devices controlled on my phone and purchase smart speakers to install throughout my house so I can jam out and just print my recipes the old fashioned way 🤣 or use my awesome JBL flip that has NEVER let me down. For my lights, I may have to go with an oldie, but a Goldie "The Clapper".
At THIS point in time I 100% would NOT recommend this item. However, once I order a different one I may have a change of 💙
Update: 11/2/22
I reorderd the same echo show and recieved it. I know, I know what was I thinking!! The first one I had received was obviously a 🍋after receiving the 2nd device I ordered. It literally took 2 minutes or less to set up and it has been working beautifully since we got it. NONE of the issues that the initial one had. I'm glad I went with the same model and trusted my gut that the previous one was just a faulty device. It picks up ALL of my smart devices throughout my home and the sound quality is pretty great! Not quite JBL or Bose Bluetooth speaker quality, but WAY better than I had anticipated. I am super happy with my purchase and my kids are fighting over who gets to choose the next song. I told them cleaning the house/ their room is ALWAYS better with loud music. So far....its working to get them to clean their rooms without complaining about it! 🤣
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Top reviews from other countries
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RockseReviewed in Canada on January 23, 2025
5.0 out of 5 stars très bon produit!
Mon fils aime bien tout ce que cette machine peut faire pour lui
- Ana RibeiroReviewed in Canada on October 26, 2024
5.0 out of 5 stars Sound
I can be at work and check my pets or if I think something is wrong or I forgot it. I can check by the camera. The sound is amazing for music
- Elizabeth M EwingReviewed in Canada on January 3, 2023
2.0 out of 5 stars Needs improvement
Hard to set up. Inconsistent performance.
The Doorbell is difficult to program. I have had to use Google to find out how to make adjustments. Ultimately, the Ring support staff were helpful and they transferred me to Amazon Echo support. Otherwise, it was impossible to contact a live person at Amazon. It was difficult for me to determine if a feature is in the Ring or Echo APP.
One reason I bought the unit was to have the picture appear on my Eco Show when someone rings the Doorbell. I found that this feature is not available in Canada. And when the view is called for, the pause for the live view to appear is long enough for the person to leave the porch.
I have the unit programmed to record people only. During a rain storm, and a blizzard a few days later, the unit did not record some people activity that I saw, and did record “non” people activity.EG: It did record a pickup truck passing my house.
A person put something in my mailbox, which is beside my porch, and the Doorbell only recorded them at the mailbox – not arriving or departing. The Doorbell is programmed to record for 90 seconds.
I live on a cul de sac of 6 homes. It is a dead end. I often see recordings of people leaving (with a dog, say) and not returning, or returning from a walk, but not leaving. Of course, I don’t know if they are using their back yards.
The Doorbell seldom records both the arrival and departure of people across the road when they arrive and depart by car, to visit the house there. It might record one of the two activities.
I believe that I DO get recordings of everyone who gets on my porch.
Video calls are often not connected, or dropped, and of poor quality.
- Patrizia DReviewed in Canada on January 25, 2024
5.0 out of 5 stars Love it!
I'm not a techie at all so this isn't a review about that, but all it can do for me. Alexa reminds me of anything I want remembered. Wake up calls. What's the weather today. Reminds me to let dogs out, baking, jokes, math. spelling and on and on.......best friend for an old lady like me lol. Definitely recommend!
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MarioReviewed in Mexico on December 11, 2023
5.0 out of 5 stars FUCIONA UN 75porciento
no estoy satisfecho