Threado AI’s Post

🌎 Global organizations and some of your favorite companies run on MoEngage. So, you can imagine how prominent its support has to be and the need for an even more prolific knowledge base. In our conversation with Prasun Choudhury, Senior Director Solutions Engineering at MoEngage, he talked about some of their biggest challenges as a team - the difficulties in tracking an authoritative source of truth, the underside of managing a product like MoEngage, and the impact it has on the inability to scale team operations 📈 “𝐖𝐡𝐚𝐭 𝐰𝐞 𝐬𝐚𝐰 𝐰𝐢𝐭𝐡 𝐓𝐡𝐫𝐞𝐚𝐝𝐨 𝐀𝐈 𝐢𝐬 𝐭𝐡𝐚𝐭, 𝐰𝐢𝐭𝐡 𝐩𝐫𝐨𝐩𝐞𝐫 𝐝𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧, 𝐢𝐭 𝐰𝐚𝐬 𝐚𝐥𝐦𝐨𝐬𝐭 99% 𝐚𝐜𝐜𝐮𝐫𝐚𝐭𝐞! 𝐈𝐧 𝐟𝐚𝐜𝐭, 𝐚𝐬 𝐰𝐞 𝐰𝐞𝐧𝐭 𝐝𝐞𝐞𝐩𝐞𝐫 𝐢𝐧𝐭𝐨 𝐭𝐡𝐞 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐥𝐢𝐤𝐞 𝐨𝐮𝐫 𝐂𝐨𝐧𝐟𝐥𝐮𝐞𝐧𝐜𝐞 𝐝𝐚𝐭𝐚𝐛𝐚𝐬𝐞, 𝐚𝐧𝐝 𝐢𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐚𝐧𝐝 𝐩𝐮𝐛𝐥𝐢𝐜 𝐊𝐏𝐈 𝐝𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧, 𝐓𝐡𝐫𝐞𝐚𝐝𝐨 𝐀𝐈 𝐰𝐚𝐬 𝐜𝐚𝐩𝐚𝐛𝐥𝐞 𝐨𝐟 𝐩𝐮𝐭𝐭𝐢𝐧𝐠 𝐯𝐞𝐫𝐲 𝐧𝐢𝐜𝐞 𝐚𝐧𝐬𝐰𝐞𝐫𝐬 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫 𝐟𝐨𝐫 𝐚𝐥𝐥 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬.” - Prasun Choudhury How did Threado AI help?👇

How can you avoid this? Check the link in comments!

63% of customers expect a faster response and 57% of customers want faster resolutions 📈 AI in customer support has seen unexpected growth in the last year. None of us were prepared for it but that's also arguably the beauty of it. Adaptability is the greatest currency of growth and that's evident with the current state of customer support. Almost half (45%) of support teams have already started using AI solutions - from customer chatbots to AI-powered agent assist solutions that have, in a way, redefined how efficient support can be 🤖 Enabling your support teams the convenience to offer better support with tools that cut down the time taken to search, understand, and curate answers is perhaps one of the best ways in which you can be on top of this AI revolution. Not only does this immensely benefit agent productivity but also accounts for higher customer expectations that have skyrocketed lately. If you're not using (or worse, even discussing) AI for your teams yet, now is the right time ⌛ Source: Intercom's Customer Service Trends Report 2024

Threado AI 🤝 Intercom Did you know that you can integrate your Intercom account with Threado AI? Well, now you do! With the Intercom integration, Threado AI can have the context of entire customer conversations on the platform. This will not only improve the bot's understanding of the product but will also lead to better query resolution by helping internal teams quickly search through queries and improve resolution time. It’s pretty simple with Threado AI - Connect your Intercom account > filter which conversations you want Threado AI to be trained on > And you’re done! Also, Threado AI automatically trains on your help center (if you have it on Intercom) Get started now, link in comments 👇

👀 Is AI the future of influencing too? TikTok is exploring a feature to use AI-generated virtual influencers for advertising, aiming to integrate them alongside human creators without replacing them. Link in the comments for the full article!

Juno's support agents resolve up to 35 tickets per day 🎟 With this, the team can save anywhere between 1 to 5 minutes from having to search for queries themselves compared to asking Threado AI which takes an average of 15 seconds ⏳ Up to 5 minutes saved on every query for 35 queries solved per day amounts to 3 hours saved every day from manual redundancies. Considering this for their team of 16 agents, they save almost 48 hours worth of work every day 😮 Isn't that incredible 😎 In our conversation with Neil Choudhuri, he talks about how Threado AI has become a staple for Juno's support team. Link to the story in comments👇

👀 This AI startup makes a bold claim! “We believe a team of 3 writers - with no actors, directors, or other crew - will win an Academy Award in the next 7 years. We are building the tools they will use to do that.” Which startup is it? Find out in this week's Huddle by Threado. Link in comments 🔗

Perhaps you're sick of us talking about knowledge base so much but the fact is, it's just that important 🤷♂️ It's more than just a means to offload your customer support team; it's a strategic asset that enhances the overall customer experience, empowers users to solve their problems independently, and reflects the quality and reliability of your service. This guide explores how you can create and bulletproof your knowledge base and how Threado AI ridiculously simplifies that process 📈 Also, this is the first in a series of posts - hopefully, it resonates 🤞 Link in comments👇