Skip to content
Sorry

RIP to my Pixel Fold: Dead after four days

The closed display halves almost touch, and that can smash debris into the screen.

Ron Amadeo | 344
My dead Pixel Fold display. That huge white gradient should not be there. Credit: Ron Amadeo
My dead Pixel Fold display. That huge white gradient should not be there. Credit: Ron Amadeo

A flame that burns twice as bright burns half as long. That was my brief experience with the Pixel Fold, which was a wonderful little device until the display died, along with my hopes and dreams. I barely used it, but it was beautiful.

I didn't do anything to deserve this. The phone sat on my desk while I wrote about it, and I would occasionally stop to poke the screen, take a screenshot, or open and close it. It was never dropped or exposed to a significant amount of grit, nor had it gone through the years of normal wear and tear that phones are expected to survive. This was the lightest possible usage of a phone, and it still broke.

The flexible OLED screen died after four days. The bottom 10 pixels of the Pixel Fold went dead first, forming a white line of 100 percent brightness pixels that blazed across the bottom of the screen. The entire left half of the foldable display stopped responding to touch, too, and an hour later, a white gradient started growing upward across the display.

Samsung, BOE, and pretty much every other company making foldable screens build these flexible OLEDs the same way. The OLED panel is covered in an "ultra thin glass" that's thin and flexible enough to survive the folding process, though it's not very durable. Because the glass can't stand up to the slightest bit of damage, the whole display is covered in a protective plastic layer. This essentially kills the firm, slippery glass surface we're all used to, but the interior glass layer provides some much-needed structure to what would otherwise be very squishy plastic.

This plastic layer is critical to the OLED's survival, but it doesn't stretch to the edges. Every company that builds these screens leaves a margin around the perimeter of the display where there is no plastic layer, just a raw, exposed OLED panel peeking out into the world. We would normally expect a foldable to break along the crease, where the screen sees the most stress. But mine died due to this exposed OLED gap.

The tiniest bit of something got in there, and when I closed the display, the pressure of the other display side was enough to puncture the OLED panel. It didn't see or feel anything when closing the device, but the display pixels started freaking out. After going over the device with a magnifying glass, I think I found where the puncture was.

The plastic screen protector doesn't run edge to edge, leaving a gutter of unprotected OLED around the perimeter of the phone.
The plastic screen protector doesn't run edge to edge, leaving a gutter of unprotected OLED around the perimeter of the phone. Credit: Ron Amadeo

The exposed strip of the OLED panel is sandwiched between the edge of the screen protector and the raised bezel surrounding the phone. So even if you take care to wipe the display off, that exposed OLED perimeter acts as a gutter for any debris that lands on the phone. Even as I look at the dead, flickering foldable now, it's easy to spot lint and other junk trying to accumulate in the OLED death zone. That appears to be what killed the phone, as I can see a near-microscopic nick mark near where the display first started having problems.

Another problem may be the Pixel Fold's nearly flush bezels. We usually discuss the width of a device's bezels, but here, we're talking about their height. The bezels on some foldables have a bit of height to them so when the screen closes, there is still a small gap between the two halves of the display to protect against a small bit of debris being crushed between the halves. The Pixel Fold's bezels are almost flush with the screen protector, so when you close the phone, the two display halves almost touch. If you stick a wet piece of paper in the Pixel Fold and close it, both sides of the display will get wet. When I closed the device with just a tiny spec of something in the gutter, that was enough to kill off the display.

Some other designs, like the Oppo Find N2, have taller bezels, giving you more space between the displays when closed. Some quick measurements show a 0.3 mm bezel height for the Pixel Fold and a 0.8 mm bezel height for the Find N2. For a design like the Find N2, getting something inside the display of the Find N2 might not kill it since there is so much more clearance, while my Pixel Fold display died from what felt like absolutely nothing.

Manufacturers keep wanting to brush off the significant durability issues of flexible OLED displays, thinking that if they just shove the devices onto the market, everything will work out. That hasn't been the case, though, and any time you see a foldable phone for sale, you don't have to look far to see reports of dead displays. I'm sure we'll see several reports of broken Pixel Folds once the unit hits the general public. Corning may save us with an exterior foldable glass cover, but until then, buying any foldable feels like a gamble.

The scary part for Google customers is that a broken Pixel Fold means dealing with the company's notoriously unhelpful support team. Horror stories are a regular occurrence on the /r/GooglePixel subreddit, where users have called Google Support "hilariously incompetent" and a "nightmare" to deal with, begging the company to improve. It's one thing to ship normal glass smartphones, but these fragile foldables will put more stress on Google's support network.

The durability issues of foldables are a real shame because the Pixel Fold is otherwise a very nice device. We'll have a full review up soon.

Photo of Ron Amadeo
Ron Amadeo Reviews Editor
Ron is the Reviews Editor at Ars Technica, where he specializes in Android OS and Google products. He is always on the hunt for a new gadget and loves to rip things apart to see how they work. He loves to tinker and always seems to be working on a new project.
344 Comments