The Department of Consular Services has launched a new “module” to streamline consular-related support systems. Inaugurating the module on Thursday, Deputy Prime Minister and Minister for Foreign Affairs Narayan Kaji Shrestha said the government was trying to provide consular-related service from home.

Using the module, any Nepali citizen working and living abroad can register their consular-related problem to the Nepali embassy concerned, the department said in a statement. Service seekers will just need their passports and date of birth to register their complaints through the module that will directly reach the relevant embassy. They can log in by inserting their passport number and track their case through the module.

During the inauguration function, Deputy Prime Minister Shrestha said the government is committed to providing better facilities to Nepali citizens from anywhere inside the country or abroad.

“We have launched this service to provide government services to the people in a prompt, efficient and flawless manner at their homes using the information technology,” Shrestha said. “With the service, Nepali citizens living abroad will be able to express their problems and complaints from home, and also be able to acquire information online regarding the initiatives to address their complaints and problems.”

According to Shrestha, the department has made arrangements to obtain the police report online.

At the programme, the department’s Director-General Prakash Mani Paudel gave a rundown to the services available under the new module.

“A new folder is created in the module once the service seeker enters his/her passport number and date of birth,” Paudel said. “The folder has features in which one can write one's problems and complaints and also get information on measures to address them.”

To use this module, a service seeker does not need a separate user id, password and email. The module saves Nepali citizens the hassle of going to the embassy for the service.